Shipping

Processing Time: Orders are typically processed within 1-2 business days.

Delivery Timeline: Domestic shipping will be 7-8 working days after getting the confirmation of the order.

Shipping Methods: We offer various shipping options during the checkout process. Delivery times may vary based on the chosen shipping method and location.

Shipping Costs: Shipping costs are calculated during the checkout process and are based on the selected shipping method and destination.

Returns

Product Quality Assurance: At Arca Fragrance LLP, we take pride in the quality of our products. Each solid perfume is meticulously crafted to meet the highest standards.

Return Policy: Please note that we do not provide a return policy. All sales are final, and we do not accept returns or exchanges unless the product is damaged or defective upon receipt.

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us at hello@arcafragrance.com within 7 days of receiving the order. Provide a clear description and photos of the damaged or defective item, and we will assist you promptly.

Order Cancellation: Once an order is placed for our exclusive solid perfumes, it cannot be cancelled or modified. We encourage customers to carefully review their orders before confirming the purchase.

Refund Policy

Arca – The Fragrance Hub "Arca Fragrance LLP" is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product.
In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on +91 98799 38040 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
Any cash on delivery refunds shall be initiated to the bank account provided by the customer within 7-9 working days.
A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Arca – The Fragrance Hub.
Arca – The Fragrance Hub will provide all the details with relevant screenshots along with the transaction ID once the refund is initiated.
In case of a refund to be claimed, kindly contact our customer care on +91 98799 38040 or write to us at hello@arcafragrance.com with the necessary images and videos related to your claim with the subject line "Refund For [Order ID]".
If any product gets damaged or is eligible for a refund for any reason, the refund normally takes 2-3 working days.